Quality Management

Strudwick's Sportsworld Pty Ltd is dedicated to the principals of quality manufacture and service and uses the Australian Standard 3902-1987 as the basis of our quality assurance system. THIS IS OUR COMMITMENT TO YOU!

Returns for Credit Replacement Policy

To assist you and us with returns and credit claims, we would appreciate it if you could follow the procedures as follows:

• If goods you receive are damaged in transport and you will not accept delivery please sign consignment note 'GOODS DAMAGED NOT ACCEPTABLE'
• If you receive a consignment with a package missing please mark consignment note 'ONE (1) PARCEL MISSING'
• If you want to return goods for credit or replacement ALL goods MUST BE forwarded by AUSTRALIA POST or RML.
• Goods WILL NOT be accepted for return without a return authorisation number.
• Strudwick's Sportsworld will not accept or pay for returned freight to any freight company
• All claims for damages and shortages must be notified to Strudwick's Sportsworld Pty Ltd within fourteen (14) days fo receipt of goods. Any notification after this period will not be entitled to be credited.

Shortages and Subsitutions

Due to stock shortages, on occasions, we are forced to make substitutions in order to fulfil your orders. When this is done, we will always endeavour to make these replacements with products of similar quality and price. Please feel free to return these substitutions if they are not acceptable.